Privacy Policy

1. Who We Are

SADE SYSTEMS LTD ("SADE Systems", "we", "our", "us") is a technology company developing software solutions for energy management, industrial automation, and related infrastructure. Our contact address for data matters is: support@sade.systems. support@sade.systems.

2. Data We Collect

We collect information you provide directly to us, including:

• —Name and email address when you contact us or request access
• —Email address when you join a product waitlist
• —Messages and enquiry content you submit via our contact form
• —Technical usage data (page views, browser type, referral source) via anonymised analytics

We do not collect payment card data directly. Any future billing will be handled by a PCI-compliant third-party processor.

3. How We Use Your Data

We use collected data to:

• —Respond to your enquiries and provide customer support
• —Notify you when a product you joined the waitlist for becomes available
• —Send service updates and product announcements (only with your consent)
• —Improve our products and website experience
• —Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the UK and European Economic Area, we process your personal data under the following legal bases:

5. Cookies

We use minimal cookies. These fall into two categories:

We do not use advertising or third-party tracking cookies.

6. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Waitlist email addresses are deleted within 12 months of a product launch or upon request. Contact form submissions are retained for up to 24 months.

7. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers (such as our cloud hosting provider and email service) solely to operate our services, under strict data processing agreements. We do not share data with advertisers.

8. Your Rights

Under UK GDPR and applicable data protection law, you have the right to:

• —Access the personal data we hold about you
• —Request correction of inaccurate data
• —Request erasure of your data ("right to be forgotten")
• —Object to or restrict certain types of processing
• —Data portability — receive your data in a structured, machine-readable format
• —Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at . We will respond within 30 days. support@sade.systems.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our infrastructure is hosted on SOC 2 Type II certified cloud providers. Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by prominently displaying a notice on our website. The date at the top of this page reflects when it was last revised.

11. Contact

For privacy-related questions or to exercise your rights:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.